Learn Servicenow with GradX
Servicenow Admin & Development
Admin + Development + ITSM + CMDB + HRSD
- Join the Next Cohort of Servicenow
4.9 from 1500+ reviews
- Configure complete ServiceNow ITSM solutions end-to-end.
- Build secure and scalable applications on the ServiceNow platform.
- Design automation using Flows, Business Rules, and SLAs.
- Develop and integrate REST, SOAP, and Scripted APIs.
- Implement CMDB, Discovery, and Service Mapping solutions.
- Configure HRSD including Cases, ESC, and Lifecycle Events.
- Deliver real-time projects and prepare for ServiceNow roles confidently.
Learning format
Online/Offline
Duration
3.5 months
Learning Pattern
Live Lectures
Recordings
Lifetime Access
Learn from the top 1% instructors and mentors from leading tech companies
Follow this path to become a
Rockstar Developer
Getting into the Course
Servicenow Admin & Development
Empower yourself as a ServiceNow Admin and Development expert with GradX Academy’s comprehensive course. Master the skills needed to configure, customize, and automate workflows on the ServiceNow platform, streamlining IT service management, HR, security, and more. Learn to create custom applications, automate repetitive tasks, and optimize performance using ServiceNow’s key modules like ITSM, ITOM, and ITBM. Plus, with our career guidance, you’ll be ready to land your dream job in the ServiceNow ecosystem.
Enroll today and start your journey to becoming a ServiceNow expert!
What you’ll learn
Course Details
Module 1: ServiceNow Foundations & Platform Basics
Cloud Computing (SaaS, PaaS, Private/Public Cloud)
ServiceNow Overview, Architecture & Lifecycle
Versions, Market Trends, Objectives
PDI Account Creation & Instance Setup
stats.do & Instance Administration
User Administration (Users, Roles, Groups, Departments)
UI Types (End User, ITIL, Admin)
Module 2: ITSM Implementation (Core Processes)
Incident Management Lifecycle & State Model
Problem Management (RCA, Known Error, Workaround)
Change Management (Standard, Normal, Emergency)
Risk Assessment & Change Properties
Knowledge Management (KB, Workflow, Coach, User Criteria)
Integrating Knowledge with Incident & Portal
Module 3: Data Model, Tables & Form Customization
Tables (OOB, Extended, Referenced, Task Table)
Custom Tables & Fields (u_ prefix)
Dictionary Entries & Overrides
Decision Tables & Remote Tables
Form Design, Layout, Sections
Reference Qualifiers & Attributes
Formatters & Process Flow
List Customization, Filters, Search & Wildcards
Module 4: Platform Automation (No-Code & Low-Code)
Data Lookup & Assignment Rules
UI Policies & Data Policies
Client Scripts (onLoad, onChange, onSubmit, onCellEdit)
Catalog Client Scripts
UI Actions (Client & Server)
Flow Designer (Flows, Actions, Subflows)
SLA (OLA, UC, Retroactive Start, Pause)
Module 5: Scripting & Server-Side Development
Glide APIs (GlideRecord, GlideForm, GlideUser, GlideSession)
GlideDate, GlideAggregate, GlideList, GlideElement
Script Include with Glide Ajax
Business Rules (Sync, Async, Display, Query)
Prevent Recursive Logic
Scheduled Jobs
Fix Scripts
Script Actions (Event-based execution)
Module 6: Security & Notifications
ACL (Table & Field Level)
ACL Execution Order & Wildcards (*, none)
Elevate Roles & Security Admin
Email Notifications & Email Scripts
Event-Based Notifications
Inbound Email Actions (New, Reply, Forward)
Push Notifications
Module 7: Service Catalog & Workflow
Service Catalog Configuration
Catalog Items, Record Producers
Variables & Variable Sets
Order Guides & Rule Base
Workflow Editor & Activities
Workflow Versions & Properties
Scheduled Workflow
Fulfillment Groups & Reports
Module 8: Data Management & Integrations
Import Sets & Transform Maps
Coalesce & Transform Event Scripts
Data Sources (Oracle, OIDC, External Sources)
Update Sets & Migration
Outbound REST & SOAP Integrations
Inbound Table API
Import Set API
Scripted REST API
JSON & XML Handling
Module 9: CMDB, Discovery & Service Mapping
CMDB Fundamentals & CI Lifecycle
Class Manager & IRE
CMDB Health (Completeness, Compliance, Correctness)
MID Server Setup & Architecture
Discovery (Scan, Classify, Identify, Explore, Relate)
Horizontal & Cloud Discovery (AWS, Azure, GCP)
Service Mapping & Dependency Mapping
Impact Analysis
Module 10: HRSD & Reporting
HRSD Foundation & Plugin Activation
HR Profiles & COE
HR Case Management & Skills-Based Routing
HR Knowledge Management
Employee Service Center (ESC)
Lifecycle Events (Onboarding, Offboarding)
HR Reporting & Dashboards
Platform Reports & Dashboards (Gauges, KPIs)
Governance & Best Practices
Where can you get job ?
Getting into the Course
Servicenow Admin & Development
Enroll today and start your journey to becoming a Salesforce expert!
What you’ll learn
Course Details
Module 1: ServiceNow Foundations & Platform Basics
Cloud Computing (SaaS, PaaS, Private/Public Cloud)
ServiceNow Overview, Architecture & Lifecycle
Versions, Market Trends, Objectives
PDI Account Creation & Instance Setup
stats.do & Instance Administration
User Administration (Users, Roles, Groups, Departments)
UI Types (End User, ITIL, Admin)
Module 2: ITSM Implementation (Core Processes)
Incident Management Lifecycle & State Model
Problem Management (RCA, Known Error, Workaround)
Change Management (Standard, Normal, Emergency)
Risk Assessment & Change Properties
Knowledge Management (KB, Workflow, Coach, User Criteria)
Integrating Knowledge with Incident & Portal
Module 3: Data Model, Tables & Form Customization
Tables (OOB, Extended, Referenced, Task Table)
Custom Tables & Fields (u_ prefix)
Dictionary Entries & Overrides
Decision Tables & Remote Tables
Form Design, Layout, Sections
Reference Qualifiers & Attributes
Formatters & Process Flow
List Customization, Filters, Search & Wildcards
Module 4: Platform Automation (No-Code & Low-Code)
Data Lookup & Assignment Rules
UI Policies & Data Policies
Client Scripts (onLoad, onChange, onSubmit, onCellEdit)
Catalog Client Scripts
UI Actions (Client & Server)
Flow Designer (Flows, Actions, Subflows)
SLA (OLA, UC, Retroactive Start, Pause)
Module 5: Scripting & Server-Side Development
Glide APIs (GlideRecord, GlideForm, GlideUser, GlideSession)
GlideDate, GlideAggregate, GlideList, GlideElement
Script Include with Glide Ajax
Business Rules (Sync, Async, Display, Query)
Prevent Recursive Logic
Scheduled Jobs
Fix Scripts
Script Actions (Event-based execution)
Module 6: Security & Notifications
ACL (Table & Field Level)
ACL Execution Order & Wildcards (*, none)
Elevate Roles & Security Admin
Email Notifications & Email Scripts
Event-Based Notifications
Inbound Email Actions (New, Reply, Forward)
Push Notifications
Module 7: Service Catalog & Workflow
Service Catalog Configuration
Catalog Items, Record Producers
Variables & Variable Sets
Order Guides & Rule Base
Workflow Editor & Activities
Workflow Versions & Properties
Scheduled Workflow
Fulfillment Groups & Reports
Module 8: Data Management & Integrations
Import Sets & Transform Maps
Coalesce & Transform Event Scripts
Data Sources (Oracle, OIDC, External Sources)
Update Sets & Migration
Outbound REST & SOAP Integrations
Inbound Table API
Import Set API
Scripted REST API
JSON & XML Handling
Module 9: CMDB, Discovery & Service Mapping
CMDB Fundamentals & CI Lifecycle
Class Manager & IRE
CMDB Health (Completeness, Compliance, Correctness)
MID Server Setup & Architecture
Discovery (Scan, Classify, Identify, Explore, Relate)
Horizontal & Cloud Discovery (AWS, Azure, GCP)
Service Mapping & Dependency Mapping
Impact Analysis
Module 10: HRSD & Reporting
HRSD Foundation & Plugin Activation
HR Profiles & COE
HR Case Management & Skills-Based Routing
HR Knowledge Management
Employee Service Center (ESC)
Lifecycle Events (Onboarding, Offboarding)
HR Reporting & Dashboards
Platform Reports & Dashboards (Gauges, KPIs)
Governance & Best Practices
Course Details
Meet Your Coaches
100+ Hours Of 1 On 1 Live Coaching With Top Industry Experts Mentors
Shubham Shendre
Servicenow Consultant
Shubham Shendre is the founder of GradX and a Technology expert with7+ years of experience. He has led impactful masterclasses on Salesforce and servicenow and contributed to the cloud ecosystem through his expertise in Salesforce, Servicenow, and Google Cloud.
Avinash Raut
3.5+ years Experience in Servicenow
Avinash Raut 3.4 years of experience as a ServiceNow trainer, specializing in delivering effective training programs. Known for his expertise in ServiceNow, he empowers learners with essential IT service management skills.
WHY GRADX?
EXPLORE JOB PLACEMENT PREPARATION PLAN
Explore how our placement prep plans equip you with essential servicenow skills to land high-paying roles. Our focused approach prepares you for real-world success, making your career goals achievable.
See How Mahendra got 22 LPA (300% Hike)with GradX Preparation Plan
See How Mahendra got 22 LPA (300%) Hike with GradX Preparation Plan
Explore how our single, intelligent platform puts AI to work across your business, freeing people for work that matters.
While we’re confident in the effectiveness of our training and the skills you’ll gain, we don’t offer guaranteed job placement. Our primary focus is to equip you with the knowledge, hands-on experience, and industry readiness through comprehensive curriculum, mock interviews, and career guidance. Ultimately, landing your dream job depends on various factors, including your individual efforts, market conditions, and interview performance. However, we’re committed to providing you with all the support and resources needed to ace your job search.
Absolutely! Mock interviews are an integral part of our training program. Regular mock interviews throughout the course simulate real-world scenarios, giving you invaluable practice and feedback on your communication, technical skills, and presentation. This prepares you to confidently face actual interviews and make a strong impression on hiring managers.
- Expert instructors: Our faculty consists of industry professionals with extensive experience who share their knowledge and insights in a practical and engaging manner.
- Dedicated mentors: Get personalized guidance and support from dedicated mentors who will answer your questions, track your progress, and offer tailored advice.
- Active community: Connect with fellow learners and instructors through online forums, discussions, and networking events. Share experiences, support each other, and build valuable connections.
- Career services: We guide you through the entire job search process, from resume writing and interview preparation to connecting you with industry opportunities.
We believe in lifelong learning, so once you enroll with GradX Academy, you get lifetime access to all the course materials, including videos, presentations, exercises, and practice tests. This allows you to revisit the content at any time, refresh your memory, and continue honing your skills even after completion.
Industry Recognised Certification
Demonstrate your skills and expertise with GradX Academy’s industry-recognized servicenow certifications.
